Privacy Policy

1. Introduction

ARKHV (“we”, “our”, or “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform or use our creative subscription services.

2. Information We Collect

We may collect the following types of information:

• Account information: Name, email address, company name, and billing details when you sign up or subscribe.
• Usage data: Pages visited, features used, request history, and interaction logs within the platform.
• Communications: Messages, briefs, and feedback you submit through the platform.
• Device & technical data: IP address, browser type, operating system, and cookies.

3. How We Use Your Information

• To provide, operate, and improve our services.
• To process payments and manage your subscription.
• To communicate with you about your account, requests, and deliverables.
• To personalise your experience and recommend relevant features.
• To comply with legal obligations and prevent fraud.

4. Sharing Your Information

We do not sell your personal data. We may share information with trusted third-party service providers (payment processors, cloud infrastructure, analytics tools) strictly to operate our platform. All third parties are bound by confidentiality obligations and may not use your data for their own purposes.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us at privacy@arkhv.com.

6. Cookies

We use cookies and similar tracking technologies to maintain sessions, analyse usage patterns, and improve performance. You can control cookie preferences through your browser settings, though disabling cookies may affect some platform functionality.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict certain processing activities.
• Data portability where applicable.

To exercise any of these rights, please contact us at privacy@arkhv.com.

8. Security

We implement industry-standard technical and organisational measures to protect your data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a prominent notice on our platform. Continued use of our services after changes take effect constitutes acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out to us at privacy@arkhv.com.